Privacy Policy

Effective Date: June 2026

1. Introduction

Welcome to Vertex Automata ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our chatbot, or fill out our contact forms.

2. Information We Collect

We only collect information that you voluntarily provide to us or that is automatically collected by our secure infrastructure:

  • Personal Identification Information: When you use our contact form or chat interface, we collect your name, email address, company name, and the contents of your message or project inquiry.
  • Technical and Usage Data: When you visit our website, our analytics tools automatically collect standard connection information, including your IP address, browser type, operating system, and interaction metrics (such as pages visited or buttons clicked).

3. How We Use Your Information

The data we collect is strictly used to operate our agency and provide you with high-end AI services. We use your information to:

  • Respond to your inquiries and provide technical consultations.
  • Schedule strategy sessions and meetings.
  • Manage our client relationships and project pipelines.
  • Improve the performance, security, and user experience of our website.

4. How We Store and Share Your Data

We do not sell, rent, or trade your personal information. Your data is securely routed through and stored within industry-standard, enterprise-grade platforms:

  • Database & Hosting: Our website and backend infrastructure utilize Google Firebase. Your contact form submissions and chat logs are securely stored within our Firebase database.
  • Client Management: Information provided during lead qualification is synced to Zoho CRM to help us manage communications and project billing.
  • Scheduling: If you book a consultation, your contact details are processed by our scheduling partners (e.g., Calendly or Cal.com) to secure your calendar slot.

5. Data Security

We implement robust security measures to maintain the safety of your personal information. Our website forces secure connections (HTTPS), and our databases are protected by strict access control rules. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your region, you have the right to:

  • Request access to the personal data we hold about you.
  • Request that we correct any inaccurate or incomplete data.
  • Request the deletion of your personal data from our databases and CRM.

To exercise any of these rights, please contact us using the information provided below.

7. Governing Law

This Privacy Policy and our data practices are governed by the laws of Sri Lanka. By using our website, you consent to the processing of your data in accordance with these laws.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our technology stack or legal requirements. We will notify users of significant changes by updating the "Effective Date" at the top of this document.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at:

  • Email: vertexautomata57@gmail.com
  • Website: vertexautomata.com (or your designated deployment URL)